Shipping & Returns

ORDER PROCESSING

We work to offer same or next business day processing on all orders. This does not include weekends or holidays. If you place an order after 2 pm PST on a Friday, your order will likely be shipped out on the following Monday.

NOTIFICATION OF CHANGES

If you found there’s something wrong with the text / image you submitted when placing order, please CONTACT US as soon as possible to get it corrected.

CANCELLATION POLICY

Customers are free to cancel the order any time before shipment.

SHIPPING

We offer free shipping worldwide. For urgent order, please CONATCT US for express shipping before place order.

America
United States	7~15 days
Canada	7~20 days

Europe
Austria	7~20 days
Czech	7~20 days
Estonia	7~20 days
France	7~20 days
Finland	7~20 days
Germany	7~20 days
Italy	7~20 days
Netherlands	10~14 days
Norway	7~20 days
Portugal	7~20 days
Russia	7~20 days
Spain	7-20 days
Switzerland	7~20 days
Sweden	7~20 days
Slovenia	7~20 days
UK	7~20 days

Asia
Japan	5~15 days
Korea	7~20 days
Malaysia	5~15 days
Indonesia	5~15 days
India	5~15 days
Thailand	7~20 days
Singapore	5~15 days

Oceania
Australia	5~20 days
New Zealand	5~20 days

Africa
South Africa	7~20 days
Nigeria	7~20 days

Others	write us if your region is not included above

CUSTOMS & IMPORT CHARGES

There may incur additional charges when the package arrives at the destination country. You may be liable for import duties, customs and local sales taxes levied by the country you reside in. Payment of these fees is necessary to release your order from customs. The grand total of your order as displayed on the checkout does not include any additional duties required.

If you select a shipping method with "Duties & Taxes Included", we will collect import duties & taxes upon checkout.
For all other shipping options, customer assumes responsibility of any applicable fees upon delivery.

IWAYS Watch Bands has no control over customs and other local taxes and we can't tell you exactly how much you will be charged as these taxes vary widely depending on the country you are situated in.

We are not international trade or tax lawyers. We recommend contacting your local customs office for more information before placing your order.

SHIPPING TIME ESTIMATES

Please be aware that all delivery times are estimates only and not guaranteed by the shipping company. The order processing time (which is typically same or next business day) may also affect when you actually receive the product. If you need an item by a certain date, please order early to avoid disappointment.

WRONG ADDRESS (RETURN TO SENDER)

If an order is returned by the shipper because they could not deliver to the address you provided, we will issue a refund when we receive the return. Any shipping charges (to and from) and applicable taxes & fees (that we have to pay to receive the return) will be deducted from your refund. In some cases, this may result in little or no refund to be issued.

REFUSING DELIVERY (RETURN TO SENDER)

If order is returned by the shipper because you refused delivery, we will issue a refund when we receive the return. Any shipping charges (to and from), applicable taxes & fees (that we have to pay to receive the return) will be deducted from your refund. In some cases, this may result in little or no refund to be issued.

Mail your Iwaysband.com return to:

Suite 6G, XiHaiAn Building,

#2251 NanHai Blvd,

NanShan District,

Shenzhen,

China

Tel: 86-755-26913559